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How Can We Help Today?

Owned and operated by Luxar Living, our team is ready to help with orders, product questions, or wellness guidance.

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Email
support@luxarliving.com
Within 1 Business Day
Phone
917-765-9717
Mon-Fri, 9 AM - 5 PM EST
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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not the right fit for your space or needs, please review our Return Policy page for full details on how to start a return.

Can I exchange a product for a different model?

Exchanges are handled on a case-by-case basis. Contact our team with your order details and the product you are interested in, and we will walk you through the available options.

How do I choose between a cold plunge and an infrared sauna?

Cold plunges are designed to support post-activity recovery with cold water immersion, while infrared saunas use gentle heat to promote relaxation and comfort. Many of our customers enjoy incorporating both into their home wellness routine.

Do your massage chairs require professional installation?

Most of our massage chairs arrive with straightforward setup instructions and can be assembled at home. For larger models, we recommend having a second person available to help with positioning and unboxing.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Returns or Exchanges
Cold Plunge or Sauna Questions
Massage Chair or Red Light Therapy Questions
General Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Timely Responses

We aim to respond to every inquiry within one business day.

Secure Shopping

Your personal information and payment details are protected using industry-standard security.

Premium Wellness Selection

Carefully curated products selected for exceptional quality, comfort, and lasting performance.

Complimentary Shipping

Free shipping on most orders within the continental United States.

Need help choosing the right wellness product?

Our team is happy to recommend the ideal solution for your home, lifestyle, and wellness goals.